Privacy Policy

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Legal Wills Made Easy recognises the importance of privacy protection and has created this Privacy Policy in order to demonstrate its commitment to protecting your privacy. The Legal Wills Made Easy Privacy Policy covers the collection, use, storage, and disclosure of your personal information and complies with the Australian National Privacy Principles outlined in the Privacy Amendment (Private Sector) Act 2000.

1. Collection

Legal Wills Made Easy will only collect the personal information it requires to provide you with business and related services or for the promotion or marketing of its services.

Legal Wills Made Easy will only collect information by lawful and fair means and not in an unreasonably intrusive way. Legal Wills Made Easy collects personal information in a number of ways, including:

• directly from you, when you provide information by telephone or in application forms, or when you submit your personal details via the Legal Wills Made Easy website (e.g. when you make a purchase from the Legal Wills Made Easy website);
• from third parties such as our related companies, credit reporting agencies, or your representatives;
• from publicly available sources of information;
• from the organisations identified below under 'Use and disclosure' of personal information;
• from our own records of how you use our services.

2. Use and disclosure

Legal Wills Made Easy may use your personal information it collects to:

• verify your identity;
• assist you to subscribe to our services;
• provide you with business and related services;
• administer and manage those services, including charging, billing and collecting debts;
• promote and market our current and future business and related services to you;
• conduct appropriate checks for credit-worthiness and for fraud;
• research and develop our services; and
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

If Legal Wills Made Easy uses your personal information for direct marketing purposes, any correspondence sent to you will include clear instructions on how to opt out of receiving any further marketing correspondence.

In order to deliver the services you require, Legal Wills Made Easy may disclose your personal information to organisations outside Legal Wills Made Easy. Your personal information is disclosed to these organisations only in relation to Legal Wills Made Easy providing its services to you. These organisations carry out our:

• mailing operations;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and door-knocking services; and
• market research.

In addition, we may disclose your personal information to:

• your authorised representatives or your legal advisers (e.g. when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as credit-worthiness, credit rating, and credit provision);
• our related companies;
• our professional advisers, including our accountants, auditors, and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law; and
• organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation).

Legal Wills Made Easy may provide aggregate statistics about its customers, sales, traffic patterns, and related website information to reputable third party vendors, but these statistics will include no personally identifying information.

3. Data quality

Legal Wills Made Easy will take reasonable steps to make sure your personal information it collects, uses or discloses is accurate, complete and up-to date. If you believe that any personal information that Legal Wills Made Easy holds about you is not accurate, complete or up-to-date, please contact Legal Wills Made Easy so we can investigate the matter.

4. Data security

Legal Wills Made Easy will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. Legal Wills Made Easy permits only authorised personnel to access your personnel information.

Legal Wills Made Easy will take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose.

5. Openness

The Legal Wills Made Easy Privacy Policy is readily available from the Legal Wills Made Easy website located at www.legalwills.com.au

6. Access and correction

You have a right to access the personal information that Legal Wills Made Easy holds about you. You can access your personal information by contacting Legal Wills Made Easy. Legal Wills Made Easy may require you to put your request in writing for security reasons.

Legal Wills Made Easy reserves the right to withhold your personal information where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person.

7. Identifiers

Legal Wills Made Easy adopts its own identifiers for all individuals with whom it deals.

8. Anonymity

To guard against fraud, Legal Wills Made Easy requires all customers to identify themselves accurately when purchasing a product or service from Legal Wills Made Easy.

9. Transborder data flows

Legal Wills Made Easy will only transfer your personal information outside of Australia if it is confident the recipient will handle it in a manner consistent with the Australian National Privacy Principles.

10. Sensitive information

Legal Wills Made Easy will not collect personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, organisational membership, or sexual activity.

Additional information relating to the Legal Wills Made Easy website

Legal Wills Made Easy uses the DirectOne payment system to process credit card payments. Before making a payment via the DirectOne system, you should review DirectOne's privacy and security policies. Legal Wills Made Easy is not responsible for DirectOne's privacy and security policies. For more information about DirectOne visit www.directone.com.au.

While Legal Wills Made Easy contains links to other websites, it is not responsible for the privacy practices or the content of such websites.

Contact us

Legal Wills Made Easy welcomes your questions and comments about privacy. Please send e-mail to info@legalwills.com.au